Enjoy every experience in business and in life

… without ever feeling awkward again.

About First Class Etiquette

Our mission

To inspire people to excel, empower them to achieve more and help them become accomplished individuals.

First Class Etiquette is the International Etiquette and Protocol Academy in Malta providing training and consultancy services for executives, individuals and youth in English and Maltese both locally and overseas. First Class Etiquette proudly brings the International Etiquette and Protocol Academy of London’s exclusive training programmes to Malta and much more.

As the world grows smaller, cross-cultural competence and an understanding of etiquette are increasingly becoming the soft skills that foster confidence and grace to master every experience in life. Have you ever wondered why some people are always so confident?  Comfortable in their skin that they own the situation they’re in? Confidence is a skill you can learn. And working with us, knowing what, when, how and why things are done is sure to get you there.

Ever found yourself asking …

  • How do I introduce a member of staff to my CEO?
  • Why did they stare at me when I was thirsty in Japan?
  • When is the best time to be excused from the table?
  • Should I escort my guest to the table or allow him/her to go first?
  • How do I help my children understand the importance of manners?
  • Why didn’t I get the job? I met all the criteria.
  • The Prime Minister and his/her spouse … who do I shake hands first with?

Ever wished to know the correct answers?

Actions speak louder than words and your behaviour, common courtesies, communication skills and body language will impact the way people perceive you. This will depend on your ability to grasp and master the social skills that will distinguish you from the rest.

First Class Etiquette brings you first-hand training and expertise to help you excel in every situation you will find yourself in, in any part of the world. Its programmes include, among others, business and social etiquette training, international protocol, cross-cultural awareness,  fine dining workshops, etiquette classes for children and teenagers, seminars for graduates, specialised courses, bespoke programmes and one-to-one sessions for individuals who opt for a full confidential approach.

The programmes are developed with the delegate in mind. Depending on your level of education, career position and knowledge on etiquette and protocol, we’ll tailor-make the material to your needs or your organisation’s requirements.

We share our knowledge with individuals of all ages and walks of life, corporate, non-profit and government organisations, the industries, NGOs and more. We deliver our programmes and bring our knowledge to our customers’ offices or chosen locations, to schools, colleges, universities, retail outlets, homes or by welcoming our delegates to selected five star hotels for a first class experience.

Our commitment is to encourage individuals to distinguish themselves.  Everyone has a right to enjoy every situation and experience life brings.

We help you achieve this to reach your goals, increasing your potential for success.

If you’re interested to know how, we welcome you to get in touch.

Thank you for visiting our site and we look forward to working with you.



Respect for ourselves guides our morals, respect for others guides our manners.”

Laurence Sterne 


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