First Class Etiquette was set up to provide professional training and consultancy services in international etiquette and protocol, both in Malta and beyond its shores.

General Terms and Conditions

Programme and Course Availability

First Class Etiquette reserves the right to modify any of the programmes and sessions including dates, times, availabilities and prices according to the constraints imposed by the directors, partners and suppliers. First Class Etiquette also reserves the right to inform the consumer about the above modifications.

In the case of prolonged unavailability of a class, First Class Etiquette will propose to the consumer an equivalent substitute course or the total reimbursement of the original course.


Prices are given in Euro and exclusive of VAT. They are effective at the time of the order’s validation by the consumer. These prices do not include the contribution of any translation costs. Translation costs are additional and will be indicated before the final validation of the order form.


The accepted methods of payment include: bank wire transfers, cheques payable in Euro (from a Malta based bank account at least three weeks prior to the course) or cash. All payments are to be settled before the commencement of the training programme and no participant will be allowed to attend if payment has not been settled.  Currently, the option to pay with credit/debit cards (via PayPal) is not yet available. For any other method of payment, please contact First Class Etiquette on +356 9947 4817 or by email to

Course Dates and Timetables

All training programmes are planned in advance and may be communicated on demand via email or telephone. They are also available on the First Class Etiquette website. First Class Etiquette reserves the right to modify the programmes and the location of delivery (unless programmes are to be delivered at the client’s premises) at any time. In case of complete cancellation of a course by First Class Etiquette, we commit ourselves to reimbursing the whole of the amount of the course or to rescheduling the course to a later date.


First Class Etiquette delivers courses in English and Maltese.  Any translation required is purely on request. Feel free to contact us for assistance however do note that this would be at the customer’s expense.

Reception of Foreign Participants

Each participant is responsible for his or her Visa (if applicable), travel and other administration arrangements. First Class Etiquette can provide assistance on the choice of accommodation and any other assistance participants require.  Reservations and bookings are the sole responsibility of the participant.


Each participant shall be regarded as carrying his or her own risk for personal injury or loss of property during the programme.

We strongly recommend that, at the time of booking your travel, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God.

First Class Etiquette is in no way responsible for any claims concerning insurance.

Booking Terms and Conditions

A registered place is only confirmed once we have received the deposit or payment in full and a confirmation in writing from First Class Etiquette.

Venue details are included in the communication sent following confirmation. For one-to-one sessions or when the minimum number of delegates is not reached for a training programme, the training will be delivered at a designated area within a hotel lobby.

Cancellation and Reimbursement Conditions

‘First Class Etiquette’ Cancellation

While best efforts are always made to ensure that programmes run as scheduled, we do reserve the right to modify or cancel a course at any time. A refund will be issued for the direct course fees paid or, where possible, a transfer to another course.

​Client Cancellation

For group sessions of two days or less, cancellations made more than four-weeks prior will be refunded at 70% of the total registration fee.

​No refunds for group sessions of two days or less will be issued for cancellations made less than four weeks before the start of a course.

No refunds on group sessions of three days or more will be issued for cancellations made less than eight-weeks before the start of a course.

​For group sessions of three days or more, cancellations made more than eight-weeks prior will be refunded at 70% of the total registration fee.

All sales for individual, group or customised courses are final. Refunds will not be given.

Force Majeure

First Class Etiquette will use its best endeavours to carry out the Agreement as agreed but will not be liable for the loss (whether direct or consequential) suffered by the Client, in the event of First Class Etiquette being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labour disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.

Confidentiality and Relationships

During the term of engagement or agreement, and for a period of 12 months after completion, the customer will not offer or permit the employment of, hire as an independent consultant, any of the consultants, contractors, partners, lecturers, trainers and/or alliances concerned in the assignment.

In the event that such employment does take place, compensation equivalent to the cost of one year’s full-time fees for the consultant, contractor, partner, lecturer, trainer and/or alliance will be payable to First Class Etiquette.

No photographs, video footage or information on the participants shall be shared unless the participant gives his/her consent to have such photographs, video footage or information published or shared on social media.

First Class Etiquette will do its utmost to keep all information about participants confidential and such information shall be treated in accordance with the Data Protection Act (Chapter 440 of the Laws of Malta).

Copyright and Intellectual Property

First Class Etiquette shall retain ownership of Intellectual Property Rights and all copyright in any workbooks, PowerPoint presentations, manuals or other materials supplied, unless specific agreement is made in writing to assign rights to the Client. As such, all materials provided, either directly or indirectly, are proprietary information of First Class Etiquette and where applicable of Minding Manners Ltd, London, United Kingdom and are to be used solely for the individual programme for which they are prepared.  They may not be reproduced for usage with another client or programme.

Website Terms and Conditions

The term ‘First Class Etiquette’ or ‘us’ or ‘we’ refers to the owner of the website. The terms ‘you’ or ‘consumer’ or ‘customer’ or ‘client’ or ‘participant’ refers to the user or viewer of the website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without First Class Etiquette’s prior written consent.

​Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Malta.

Governing Law and Jurisdiction

These conditions and our relationship are governed by and interpreted in accordance with the laws of the Republic of Malta.